Now Hiring
Customer Service
Customer Service
Representative
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team. This is an in-office position suited to a self-starter who takes pride in delivering an exceptional customer experience and can manage a wide range of operational responsibilities with minimal supervision.
How to Apply
If you are a motivated individual who enjoys creating positive customer experiences and thrives in an independent role, we'd love to hear from you. Please submit your résumé and a brief note about why you're a great fit.
Responsibilities
- Serve as the primary point of contact for all customer communications, ensuring timely, professional, and courteous responses across all channels
- Oversee and manage online customer inquiries and orders related to our hat cleaning and reshaping services, from initial request through fulfillment
- Process and track incoming orders with accuracy, keeping customers informed throughout each stage
- Identify and resolve customer concerns proactively, escalating issues when appropriate and following through to resolution
- Maintain organized records and ensure all customer interactions and transactions are documented accurately
What We're Looking For
Attention to Detail
Accuracy matters in every interaction
Takes Initiative
Anticipates needs before they arise
Problem Solver
Resourceful and solution-focused
Self-Motivated
Driven without needing constant direction
Office-Comfortable
At ease in a professional environment
Works Independently
Reliable with minimal supervision