Really nice hat but even better customer service you can’t beat the cowlot
I love my hat. As always it is perfect. I love this company
Overall, I like the hat, but the shaping was less than to be desired. The photos sent prior to shipping looked good. After receiving, the crown looks like it was beat up a bit, it's not very smooth. The brim and crown don't appear to be aligned very well, and the brim seems to have a bit of a "bubble" on one side only. I had a felt shaped from them and I really like it. This is a first for a straw to be shaped, maybe this is more normal than I expected???
Thank you for bringing this to our attention. We apologize for any disappointment with the shaping of your Resistol Cutbank hat. We strive to provide top-quality products and we are sorry that this one did not meet your expectations. I wish you had let us know 2 1/2 weeks ago when you received the hat, we could have addressed it right away.
I'd like to send you a return label so we can see what happened and get you a new hat. We want to ensure your satisfaction and are here to help in any way we can. Thank you for choosing The Cow Lot and we hope to make it right for you.
Best regards,
Karen
I love this hat. The CowLot is an amazing company second to none customer service. I will only buy my hats from the CowLot.
Took me 50 years to get my Senior Stetson. Looks great, really happy with the hat.