Resistol
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Overall, I like the hat, but the shaping was less than to be desired. The photos sent prior to shipping looked good. After receiving, the crown looks like it was beat up a bit, it's not very smooth. The brim and crown don't appear to be aligned very well, and the brim seems to have a bit of a "bubble" on one side only. I had a felt shaped from them and I really like it. This is a first for a straw to be shaped, maybe this is more normal than I expected???
Thank you for bringing this to our attention. We apologize for any disappointment with the shaping of your Resistol Cutbank hat. We strive to provide top-quality products and we are sorry that this one did not meet your expectations. I wish you had let us know 2 1/2 weeks ago when you received the hat, we could have addressed it right away.
I'd like to send you a return label so we can see what happened and get you a new hat. We want to ensure your satisfaction and are here to help in any way we can. Thank you for choosing The Cow Lot and we hope to make it right for you.
Best regards,
Karen
Great customer service and the hat fits perfect.
The Cow Lot has made a few hats for me now and has always done a great job. Will continue to do business with them.
